A week after Christmas, many Americans are no doubt trying to figure out how to use the high-tech gadgets they got as gifts. This can be especially challenging for seniors. But a number of programs across the country are finding just the right experts to help usher older adults into the digital age.
For Pamela Norr, of Bend, Ore., the light bulb went off as she, yet again, was trying to help her own elder parents with a tech problem. To whom did she turn?
"My teenage kids," she says.