By Dave Thompson
Bismarck, ND – A survey of North Dakota grain elevator managers shows a lot of frustration in their dealings with railroads.The survey was conducted by the Upper Great Plains Transportation Institute at N-D-S-U, for the North Dakota Public Service Commission. Commissioner Tony Clark says it confirms what the P-S-C has been hearing.
"There is a great deal of frustration out in the countryside with how folks are being perceived their treatment by the railroads, and that they often feel that, although they're the railroad's customers, they feel like they're kind of working for the railroad, instead of the other way around."
The survey gives the Burlington Northern - Santa Fe the lowest marks. Clark says the overall satisfaction rate for rail service is between "poor" and "fair."